
Success stories
Education Work
Client
Lakeshore Learning
Project Background
Lakeshore Learning required a redesign of their e-commerce platform to enhance the shopping experience for teachers and educators. The goal was to simplify navigation, improve product discovery, and streamline the checkout process.
Challenge:
-
Users faced difficulties managing their shopping carts and applying discounts.
-
The website lacked clear calls to action and product recommendations.
-
Limited mobile responsiveness hindered user engagement on smaller devices.
Solution:
-
Designed a more intuitive cart system, allowing users to manage items and apply discounts easily.
-
Introduced a "You Might Also Like" feature to enhance product discovery.
-
Improved mobile responsiveness with optimized layouts and navigation.
Results
-
Increased cart completion rates by 11%.
-
Boosted average order value through cross-selling features.
-
Enhanced mobile engagement metrics significantly.

Client
Rush University
Project Background
Rush University is the academic enterprise of Rush University Medical Center, an Illinois non-profit, 501(c)(3) organization that has an educational, research and clinical mission.
Challenge:
-
Overwhelming content made navigation confusing for users.
-
Existing workflows did not align with user mental models.
-
Limited governance caused inconsistencies in design and content display.
Solution:
-
Conducted user interviews to identify pain points and gather insights.
-
Redesigned information architecture to improve navigation.
-
Created wireframes and prototypes for streamlined workflows.
Results
-
Increased efficiency in task completion by 11%.
-
Enhanced user satisfaction through simplified navigation.
-
Improved scalability of the portal for future updates

Client
Lakeshore Learning
Project Background
Lakeshore Learning required a redesign of their e-commerce platform to enhance the shopping experience for teachers and educators. The goal was to simplify navigation, improve product discovery, and streamline the checkout process.
Challenge:
-
Users faced difficulties managing their shopping carts and applying discounts.
-
The website lacked clear calls to action and product recommendations.
-
Limited mobile responsiveness hindered user engagement on smaller devices.
Solution:
-
Designed a more intuitive cart system, allowing users to manage items and apply discounts easily.
-
Introduced a "You Might Also Like" feature to enhance product discovery.
-
Improved mobile responsiveness with optimized layouts and navigation.
Results
-
Increased cart completion rates by 11%.
-
Boosted average order value through cross-selling features.
-
Enhanced mobile engagement metrics significantly.

Client
American Bar Association
Project Background
The ABA needed to migrate its content-heavy website to Adobe CQ5 while improving information architecture. The focus was on organizing content effectively and creating workflows that met user needs
Challenge:
-
Overwhelming content made navigation confusing for users.
-
Existing workflows did not align with user mental models.
-
Limited governance caused inconsistencies in design and content display.
Solution:
-
Conducted user interviews to identify pain points and gather insights.
-
Redesigned information architecture to improve navigation.
-
Created wireframes and prototypes for streamlined workflows.
Results
-
Increased efficiency in task completion by 11%.
-
Enhanced user satisfaction through simplified navigation.
-
Improved scalability of the portal for future updates

Client
Rush University
Project Background
The ABA needed to migrate its content-heavy website to Adobe CQ5 while improving information architecture. The focus was on organizing content effectively and creating workflows that met user needs
Challenge:
-
Overwhelming content made navigation confusing for users.
-
Existing workflows did not align with user mental models.
-
Limited governance caused inconsistencies in design and content display.
Solution:
-
Conducted user interviews to identify pain points and gather insights.
-
Redesigned information architecture to improve navigation.
-
Created wireframes and prototypes for streamlined workflows.
Results
-
Increased efficiency in task completion by 11%.
-
Enhanced user satisfaction through simplified navigation.
-
Improved scalability of the portal for future updates
